# Canva: Intermittent errors uploading images and videos or using media editing tools

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-21 04:56 UTC · Resolved: 2026-05-21 06:28 UTC · Duration: 1.5 h
- Updates: 3 · Affected components: Media uploads
- [Vendor status page: https://stspg.io/fyxlys1q04b7](https://stspg.io/fyxlys1q04b7)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Timeline of updates

- **identified** 2026-05-21 04:56 UTC: Users may experience intermittent issues uploading new images and videos, or using functionality which edits or transforms images and videos. Requests may succeed when re-attempted. We have identified the cause of the issue and are working on a fix.
- **monitoring** 2026-05-21 05:40 UTC: We have implemented a fix and are monitoring the results. A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos. We expect the issue to be fully recovered within ~20 minutes.
- **resolved** 2026-05-21 06:28 UTC: This incident is now resolved. Thank you for your patience and understanding.


---
Canonical: https://rewindex.com/company/canva/incidents/7sln41sqhgtt · Markdown: https://rewindex.com/company/canva/incidents/7sln41sqhgtt.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/7sln41sqhgtt · Generated 2026-10-18T10:34:44.297Z