Bunny.net: Video Delivery Failures on Basic DRM enabled Libraries
Affected components: Stream ServiceStream - Stream Service
Timeline of updates
- investigating
We are currently investigating intermittent playback failures on Stream libraries, specifically with Basic DRM enabled. This does not impact existing underlying storage, or other video library types (Enterprise DRM or non DRM).
- resolved
We have identified a process on a single server causing Basic DRM transformation failures, and was the cause of intermittent video freezes/500s. This has been rectified by the Engineering team.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
b8b8d6ff10761946…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Bunny.net, started 2026-07-23 08:33 UTC, resolved after 28 min, 2 update(s).
- Title
- Video Delivery Failures on Basic DRM enabled Libraries
- Vendor
- Bunny.net
- Date
- URL
- https://rewindex.com/company/bunny-net/incidents/2rrmwgf3jvs7
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