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Braze: Investigating database issues on EU 01 causing dashboard errors, delayed data processing

Impact: majorStatus: resolvedStarted Resolved (12 h)1 updateSource: braze.statuspage.io (opens in new tab)

Timeline of updates

  1. resolved

    At this time, data processing remains nominal, the continues to be no delay in message sending. We are still working with our vendor for RCA and future prevention however this incident is now resolved.

From Braze’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on braze.statuspage.io (opens in new tab). Braze profile · Recent Braze incidents · Markdown · JSON