# Braze: Investigating database issues on EU 01 causing dashboard errors, delayed data processing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2018-11-12 12:19 UTC · Resolved: 2018-11-13 00:02 UTC · Duration: 12 h
- Updates: 1
- [Vendor status page: https://braze.statuspage.io/incidents/pn162x3392xj](https://braze.statuspage.io/incidents/pn162x3392xj)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **resolved** 2018-11-13 00:02 UTC: At this time, data processing remains nominal, the continues to be no delay in message sending. We are still working with our vendor for RCA and future prevention however this incident is now resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/braze/incidents/pn162x3392xj · Markdown: https://rewindex.com/company/braze/incidents/pn162x3392xj.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/pn162x3392xj · Generated 2026-10-18T09:58:30.464Z