Bitbucket: Users are experiencing reCaptcha errors while signing up

Impact: criticalStatus: resolvedStarted 2024-09-12 02:08 UTCResolved 2024-09-12 03:28 UTC (1.4 h)3 updatesSource: stspg.io

Summary

Bitbucket reported a critical Signup outage: reCaptcha errors prevented users from signing up from 2024-09-12 02:08 UTC to 2024-09-12 03:28 UTC, lasting 1 h 20 min. The vendor said it identified the root cause but did not specify it, and confirmed resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Signup

Timeline of updates

investigating2024-09-12 02:08 UTC
Users attempting to sign up are encountering reCaptcha errors that are preventing a successful signup.
monitoring2024-09-12 02:40 UTC
We have identified the root cause and the issue appears to be resolved.
resolved2024-09-12 03:28 UTC
This issue has been resolved.

Rewindex changes for this incident

Critical incident: Users are experiencing reCaptcha errors while signing up 2024-09-12 02:08 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Bitbucket profile · Recent Bitbucket incidents · Markdown · JSON