# Bitbucket: Users are experiencing reCaptcha errors while signing up

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-09-12 02:08 UTC · Resolved: 2024-09-12 03:28 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: Signup
- [Vendor status page: https://stspg.io/sykvjy3lc75f](https://stspg.io/sykvjy3lc75f)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)

## Summary

Bitbucket reported a critical Signup outage: reCaptcha errors prevented users from signing up from 2024-09-12 02:08 UTC to 2024-09-12 03:28 UTC, lasting 1 h 20 min. The vendor said it identified the root cause but did not specify it, and confirmed resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-09-12 02:08 UTC: Users attempting to sign up are encountering reCaptcha errors that are preventing a successful signup.
- **monitoring** 2024-09-12 02:40 UTC: We have identified the root cause and the issue appears to be resolved.
- **resolved** 2024-09-12 03:28 UTC: This issue has been resolved.

## Rewindex changes for this incident

- 2024-09-12 02:08 UTC: [Critical incident: Users are experiencing reCaptcha errors while signing up](https://rewindex.com/change/i57490944bfde43.md)


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Canonical: https://rewindex.com/company/bitbucket/incidents/kpklswr8b6p0 · Markdown: https://rewindex.com/company/bitbucket/incidents/kpklswr8b6p0.md · JSON: https://rewindex.com/api/v1/companies/bitbucket/incidents/kpklswr8b6p0 · Generated 2026-10-18T09:41:38.835Z