Bitbucket: Bitbucket website and git operations down for some customers

Impact: majorStatus: resolvedStarted 2025-03-11 23:34 UTCResolved 2025-03-12 00:28 UTC (54 min)4 updatesSource: stspg.io

Summary

Bitbucket’s major outage affected some Cloud customers’ website, API and git access. It started at 2025-03-11 23:34 UTC and resolved at 2025-03-12 00:28 UTC (53 min); the vendor separately reported customer impact from 11/Mar/25 23:02 UTC to 11/Mar/25 23:59 UTC. Bitbucket monitored an identified fix and said it mitigated the problem.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Git via HTTPSWebsiteAPIAuthentication and user managementGit via SSH

Timeline of updates

investigating2025-03-11 23:34 UTC
Some customers are experiencing issues with our web and git operations. We are investigating.
investigating2025-03-11 23:35 UTC
We are continuing to investigate this issue.
monitoring2025-03-12 00:03 UTC
We are monitoring an identified fix and seeing signs of recovery.
resolved2025-03-12 00:28 UTC
Between 11/Mar/25 23:02 UTC and 11/Mar/25 23:59 UTC, some Bitbucket Cloud customers experienced issues accessing our website, API, and git services. We have mitigated the problem and will take steps to avoid this issue in the future.

Rewindex changes for this incident

Major incident: Bitbucket website and git operations down for some customers 2025-03-11 23:34 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Bitbucket profile · Recent Bitbucket incidents · Markdown · JSON