# Bitbucket: Bitbucket website and git operations down for some customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-03-11 23:34 UTC · Resolved: 2025-03-12 00:28 UTC · Duration: 54 min
- Updates: 4 · Affected components: Git via HTTPS, Website, API, Authentication and user management, Git via SSH
- [Vendor status page: https://stspg.io/71chky6zpwdv](https://stspg.io/71chky6zpwdv)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)

## Summary

Bitbucket’s major outage affected some Cloud customers’ website, API and git access. It started at 2025-03-11 23:34 UTC and resolved at 2025-03-12 00:28 UTC (53 min); the vendor separately reported customer impact from 11/Mar/25 23:02 UTC to 11/Mar/25 23:59 UTC. Bitbucket monitored an identified fix and said it mitigated the problem. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-03-11 23:34 UTC: Some customers are experiencing issues with our web and git operations.  We are investigating.
- **investigating** 2025-03-11 23:35 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-03-12 00:03 UTC: We are monitoring an identified fix and seeing signs of recovery.
- **resolved** 2025-03-12 00:28 UTC: Between 11/Mar/25 23:02 UTC and 11/Mar/25 23:59 UTC, some Bitbucket Cloud customers experienced issues accessing our website, API, and git services.  We have mitigated the problem and will take steps to avoid this issue in the future.

## Rewindex changes for this incident

- 2025-03-11 23:34 UTC: [Major incident: Bitbucket website and git operations down for some customers](https://rewindex.com/change/i6ac0fc2de334cd.md)


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Canonical: https://rewindex.com/company/bitbucket/incidents/jcqqpl0wdn2z · Markdown: https://rewindex.com/company/bitbucket/incidents/jcqqpl0wdn2z.md · JSON: https://rewindex.com/api/v1/companies/bitbucket/incidents/jcqqpl0wdn2z · Generated 2026-10-18T11:40:09.657Z