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Bitbucket: Unable to invite new users due to missing recaptcha token
Bitbucket reported a major incident preventing some Cloud customers from inviting new users through admin.atlassian.com due to a missing recaptcha token. It started at 2024-11-04 09:37 UTC and was resolved at 2024-11-04 12:02 UTC, lasting 2 h 24 min. The vendor made environment changes to mitigate the issue and confirmed normal service.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Authentication and user management
Timeline of updates
- investigating
We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com) We will provide more details once we identify the root cause.
- identified
We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.
- resolved
Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.
Rewindex changes for this incident
- Major incident: Unable to invite new users due to missing recaptcha token 2024-11-04 09:37 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Bitbucket profile · Recent Bitbucket incidents · Markdown · JSON