# Bitbucket: Unable to invite new users due to missing recaptcha token

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-11-04 09:37 UTC · Resolved: 2024-11-04 12:02 UTC · Duration: 2.4 h
- Updates: 3 · Affected components: Authentication and user management
- [Vendor status page: https://stspg.io/jhv8k11w9b3m](https://stspg.io/jhv8k11w9b3m)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)

## Summary

Bitbucket reported a major incident preventing some Cloud customers from inviting new users through admin.atlassian.com due to a missing recaptcha token. It started at 2024-11-04 09:37 UTC and was resolved at 2024-11-04 12:02 UTC, lasting 2 h 24 min. The vendor made environment changes to mitigate the issue and confirmed normal service. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-11-04 09:37 UTC: We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com) We will provide more details once we identify the root cause.
- **identified** 2024-11-04 11:49 UTC: We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.
- **resolved** 2024-11-04 12:02 UTC: Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.

## Rewindex changes for this incident

- 2024-11-04 09:37 UTC: [Major incident: Unable to invite new users due to missing recaptcha token](https://rewindex.com/change/i2473a813cff696.md)


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Canonical: https://rewindex.com/company/bitbucket/incidents/17t7xvw846ms · Markdown: https://rewindex.com/company/bitbucket/incidents/17t7xvw846ms.md · JSON: https://rewindex.com/api/v1/companies/bitbucket/incidents/17t7xvw846ms · Generated 2026-10-18T11:36:06.038Z