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BigCommerce: Issue processing payments

Impact: majorStatus: resolvedStarted Resolved (29 min)1 updateSource: status.bigcommerce.com (opens in new tab)

Timeline of updates

  1. resolved

    BigCommerce engineers observed an increase in errors starting around 12:40 UTC which caused certain payment request to fail as well as availability issues in the Control Panel. Engineers resolved the issue at 13:30 UTC and all services are now operational.

From BigCommerce’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON