# BigCommerce: Issue processing payments

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-03-20 13:29 UTC · Resolved: 2024-03-20 13:58 UTC · Duration: 29 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/lxnnvrctcvgq](https://status.bigcommerce.com/incidents/lxnnvrctcvgq)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2024-03-20 13:58 UTC: BigCommerce engineers observed an increase in errors starting around 12:40 UTC which caused certain payment request to fail as well as availability issues in the Control Panel. Engineers resolved the issue at 13:30 UTC and all services are now operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/lxnnvrctcvgq · Markdown: https://rewindex.com/company/bigcommerce/incidents/lxnnvrctcvgq.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/lxnnvrctcvgq · Generated 2026-10-18T12:22:49.011Z