Companies/Auth0/Incidents

Auth0: Elevated Errors on US-4 Public Cloud

Affected components: US-4 AuthenticationUS-4 Machine to MachineUS-4 Management API

Timeline of updates

1. investigating2026-10-09 19:00 UTC

   We're currently investigating an incident that impacted our services. This event impacts authentication and Management API functionality. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

2. monitoring2026-10-09 19:01 UTC

   We've identified a load spike event that caused elevated service errors on the US-4 Public Cloud environment. These errors have subsided after our autoscaling mechanisms triggered. The issue has self-resolved, and we're monitoring the environment to ensure stability. We'll provide further updates with new information or when changes in status occur.

3. resolved2026-10-09 19:13 UTC

   After monitoring the environment to ensure stability, we confirm that services have been restored. Our investigation into the full root cause will continue, as we confirm the source of the issue. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.

4. postmortem2026-10-15 19:06 UTC

   A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/website/2026-10-09_-_Elevated_Service_Errors_on_US-4_Public_Cloud_Environment.pdf (opens in new tab)

Changes Rewindex caught on this incident

• Oct 9Major incident: Elevated Errors on US-4 Public Cloud

Impact, status and times are the vendor’s own, as last archived. View on status.auth0.com (opens in new tab).

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