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AssemblyAI: Higher latency when using the EU endpoint

Impact: minorStatus: resolvedStarted Resolved (2.1 h)5 updatesSource: stspg.io (opens in new tab)

Affected components: APIs - Asynchronous APIAsynchronous API

Timeline of updates

  1. investigating

    Our team is actively investigating an issue that is causing increased latency for transcriptions using the EU endpoint for pre-recorded transcriptions. Customers may experience transcripts being queued. This is not affecting streaming usage on the EU endpoint.

  2. investigating

    This issue is also affecting the EU DELETE endpoint. Some DELETE requests for transcriptions are resulting in an error.

  3. identified

    The team has identified the issue and it is caused by an AWS Operational Issue on their Amazon Elastic Compute Cloud (Ireland). Our team is in touch with AWS and monitoring the situation: https://health.aws.amazon.com/health/status

  4. monitoring

    We are seeing significant signs of recovery and processing of queued transcripts. Our team will continue to monitor the situation.

  5. resolved

    We have continued to see good performance, and traffic is once again working normally so we are marking this issue as resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). AssemblyAI profile · Recent AssemblyAI incidents · Markdown · JSON