Companies / Ashby / incidents

Ashby: Structured resume parsing unavailable

Affected components: Ashby Products - RecruitingRecruiting

Timeline of updates

1. identified2026-07-08 00:40 UTC

   Due to an issue with a downstream provider, newly uploaded resumes are not being automatically parsed into structured data. Resume files remain available in the app, but contact info, work history, and plain-text content are not currently being extracted from newly-uploaded resumes. Application form autofill, AI job criteria evaluation, and resume-based search may be affected for new resumes. Email and Chrome extension resume imports may also fail until parsing is restored.

2. monitoring2026-07-08 00:58 UTC

   Newly-uploaded resumes are now being parsed successfully. Resumes that failed to parse during the incident will be backfilled.

3. resolved2026-07-08 04:17 UTC

   This incident has been resolved. Resumes that failed to parse during the incident have been backfilled.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Ashby profile · Recent Ashby incidents · Markdown · JSON