# Ashby: Structured resume parsing unavailable

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-08 00:40 UTC · Resolved: 2026-07-08 04:17 UTC · Duration: 3.6 h
- Updates: 3 · Affected components: Ashby Products - Recruiting, Recruiting
- [Vendor status page: https://stspg.io/lb8ydzcmlr3p](https://stspg.io/lb8ydzcmlr3p)
- [Company: Ashby](https://rewindex.com/company/ashby.md)

## Timeline of updates

- **identified** 2026-07-08 00:40 UTC: Due to an issue with a downstream provider, newly uploaded resumes are not being automatically parsed into structured data. Resume files remain available in the app, but contact info, work history, and plain-text content are not currently being extracted from newly-uploaded resumes. Application form autofill, AI job criteria evaluation, and resume-based search may be affected for new resumes. Email and Chrome extension resume imports may also fail until parsing is restored.
- **monitoring** 2026-07-08 00:58 UTC: Newly-uploaded resumes are now being parsed successfully. Resumes that failed to parse during the incident will be backfilled.
- **resolved** 2026-07-08 04:17 UTC: This incident has been resolved. Resumes that failed to parse during the incident have been backfilled.


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Canonical: https://rewindex.com/company/ashby/incidents/4q6x5h4t9jz8 · Markdown: https://rewindex.com/company/ashby/incidents/4q6x5h4t9jz8.md · JSON: https://rewindex.com/api/v1/companies/ashby/incidents/4q6x5h4t9jz8 · Generated 2026-10-18T09:56:30.898Z