rewindex

CompaniesAsanaIncidents

Asana: Page load failures

No impact listedStatus: postmortemStarted Resolved (0 min)2 updatesstspg.io (opens in new tab)

Timeline of updates

  1. resolved

    We've resolved the issue where some users were unable to load the Asana application. We're investigating the root cause. We apologize for the inconvenience.

  2. postmortem

    Incident: An off-peak routine update of our service handling new page loads caused us to deploy code that depended on an artifact that wasn't yet available. The net effect was that all traffic attempting to do a fresh page load was broken for 48 minutes from June 28 5:52 pm PT to June 28 6:39 pm PT.

    Impact: Asana was unavailable to new page loads, but existing sessions continued to work as normal.

    Moving forward: This incident involved interaction across teams and systems. Our postmortem of this event identified operational and tooling changes to reduce the likelihood of incidents -- and decrease the time to resolution. We have an ongoing 5 Whys (opens in new tab) analysis for this incident.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Asana, started 2024-06-28 17:50 UTC, resolved after 0 min, 2 update(s).

Title
Page load failures
Vendor
Asana
Date
URL
https://rewindex.com/company/asana/incidents/vphp8ycqs76j

Asana profileRecent Asana incidentsAll outages on June 28, 2024Asana in June 2024MarkdownJSON