Asana: We are fully down for a subset of customers. We're investigating the issue, and are rolling back a deployment.
Asana reported a major outage affecting a subset of customers across API, App, Mobile and US components from 2026-09-02 18:08 UTC to 2026-09-02 18:49 UTC (41 min). A deployment rollback restored access; the postmortem attributed failed requests to insufficient cluster capacity after an automatic scaling system stopped replacing capacity removed during maintenance.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: MobileUS - MobileAppUS - AppAPIUS - API
Timeline of updates
- investigating
We are currently investigating this issue.
- investigating
We are continuing to investigate this issue.
- investigating
The rollback seems to have completely resolved errors. We're monitoring closely, but users should be able to access Asana again.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved.
- postmortem
Incident: An internal system responsible for automatically scaling backend server capacity in one of our compute clusters stopped replacing capacity that had been cycled out during routine maintenance. This caused a gradual reduction in available capacity over several hours. A subsequent deployment was activated with insufficient capacity, causing all new requests for that compute cluster to fail. To mitigate the impact, we reverted to a previous release revision, which still had sufficient capacity. Impact: For approximately 30 minutes, customers whose traffic was handled by this compute cluster saw full downtime; other customers were unaffected. No customer data was lost. Moving forward: We have added additional monitoring to detect this type of capacity-scaling failure much earlier, and have added safeguards to prevent deployments from shifting traffic before sufficient healthy capacity is confirmed. _Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average._
Rewindex changes for this incident
- Major incident: We are fully down for a subset of customers. We're investigating the issue, and are rolling back a deployment. 2026-09-02 18:08 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Asana profile · Recent Asana incidents · Markdown · JSON