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Anthropic: Elevated errors on platform.claude.com

Impact: majorStatus: resolvedStarted Resolved (6 d)5 updatesSource: stspg.io (opens in new tab)
Summary

Anthropic reported a major incident affecting usage data on platform.claude.com Usage and Rate limits pages and the Admin API usage report, starting 2026-10-07 13:25 UTC and resolved 2026-10-13 18:00 UTC (6 days 4 h). Mitigations reduced errors, but recent usage could remain delayed while a full fix was pending; core functionality and API requests were unaffected.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Claude Console (platform.claude.com)

Timeline of updates

  1. investigating

    We are investigating elevated errors affecting usage data on the platform.claude.com Usage page and the Admin API usage report. Core functionality is not affected. We will provide an update as soon as possible.

  2. investigating

    We are continuing to work on elevated errors affecting usage data on the platform.claude.com Usage and Rate limits pages and the Admin API usage report. A mitigation for the Usage page and the Admin API usage report is rolling out; once it is in place, the most recent usage may take about 30 minutes to appear there. Core functionality is not affected.

  3. identified

    We've identified the cause of errors loading usage data. The Admin API usage report has recovered, and fixes for the platform.claude.com Usage and Rate limits pages are in progress. The most recent 30 minutes of usage may be delayed. Core functionality is not affected.

  4. monitoring

    We've mitigated the errors loading usage data on platform.claude.com and in the Admin API usage report. While we work on a full fix, the most recent ~30 minutes of usage may take longer to appear on the platform.claude.com. API requests are not affected, and we will provide additional updates here.

  5. resolved

    This issue has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Anthropic profile · Recent Anthropic incidents · Markdown · JSON