rewindex

CompaniesAnthropicIncidents

Anthropic: Delays in credit purchases

MinorStatus: resolvedStarted Resolved (2.0 h)2 updatesstspg.io (opens in new tab)

Affected components: Claude Console (platform.claude.com)

Timeline of updates

  1. monitoring

    We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.

  2. resolved

    This issue has been resolved.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Anthropic, started 2026-09-01 23:26 UTC, resolved after 2.0 h, 2 update(s).

Title
Delays in credit purchases
Vendor
Anthropic
Date
URL
https://rewindex.com/company/anthropic/incidents/620swtqyn24k

Anthropic profileRecent Anthropic incidentsAll outages on September 1, 2026Anthropic in September 2026MarkdownJSON