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Akamai: Web Security Analytics, Reporting and Configuration Deployment Issues

MinorStatus: monitoringeditedStarted Not resolved7 updatesstspg.io (opens in new tab)

Affected components: Data Services - Web Security AnalyticsWeb Security AnalyticsData Services - ReportingReportingConfiguration - Configuration DeploymentConfiguration Deployment

Timeline of updates

  1. investigating

    We are investigating an emerging issue with Web Security Application, Reporting, and Configuration Deployment related to latency and errors. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications (opens in new tab). If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support (opens in new tab)), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/ (opens in new tab).

  2. identified

    We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001aPoFkCAK (opens in new tab). We will provide an update within the next 30 minutes.

  3. identified

    We are continuing to work on a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001aPoFkCAK (opens in new tab). We will provide an update within the next 60 minutes.

  4. identified

    We are continuing to work on a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001aPoFkCAK (opens in new tab). We will provide an update within the next 60 minutes.

  5. identified

    Based on our observations, WSA and Reporting are working as expected. Configuration Deployments are experiencing higher latency and may take longer in the "pending" state than usual. However, these configurations will eventually be deployed to production after a longer-than-usual delay. We are continuing to work on a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001aPoFkCAK (opens in new tab). We will provide an update within the next 60 minutes.

  6. identified

    We are continuing to work on a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001aPoFkCAK (opens in new tab). We will provide an update within the next 60 minutes.

  7. monitoring

    We have rolled back a release that we believe may have caused this issue as of 16:42 UTC on October 21, 2026; based on current observations, the service is resuming normal operations. Additional issues related to Configuration Deployment are related to https://www.akamaistatus.com/incidents/p7jmyq5fhbfh (opens in new tab). Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001aPoFkCAK (opens in new tab). We will continue to monitor to ensure that the impact has been fully mitigated.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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