Aircall change history: Calls and Messages failing to connect

Aircall’s major degradation disrupted calls, messaging, Agent Status and Call Controls from 2025-10-20 07:07 UTC to 2025-10-21 06:46 UTC (23 h 39 min). Aircall cited provider 500 errors and an AWS-related messaging-provider disruption. Service was restored and monitoring confirmed stability; users with lingering issues were advised to reload the app.