Ably: Elevated connection errors in us-east-1
Affected components: US East - Northern Virginia
Timeline of updates
- investigating
We are seeing an elevated rate of connection errors in the us-east-1 region, seemingly as a result of a partial loadbalancer failure. We are disabling the region so traffic will be routed to other US sites.
- monitoring
Traffic is no longer being routed to us-east-1, but instead to us-east-2 and us-west-1.
We are continuing to investigate the root cause of the networking issue in us-east-1. - monitoring
us-east-1 remains disabled. All traffic is being routed to other regions so there is no ongoing impact on service.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-25 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
49bd29e02bfd9e1a…Version 2 captured
In the 2026-10-25 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
03f19e9feb9ccc6f…
Impact, status and times are the vendor’s own, as last archived. View on status.ably.com (opens in new tab).