# Ably: Elevated connection errors in us-east-1

> Ably status incident “Elevated connection errors in us-east-1” on 2026-10-25: impact minor (vendor’s label), 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/ably/incidents/zcrg4q8tk9b1
Last updated: 2026-10-26T09:19:34Z

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-10-25 21:24 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 3 · Affected components: US East - Northern Virginia
- [Vendor status page: https://status.ably.com/incidents/zcrg4q8tk9b1](https://status.ably.com/incidents/zcrg4q8tk9b1)
- [Company: Ably](https://rewindex.com/company/ably.md)

## Timeline of updates

- **investigating** 2026-10-25 21:24 UTC: We are seeing an elevated rate of connection errors in the us-east-1 region, seemingly as a result of a partial loadbalancer failure. We are disabling the region so traffic will be routed to other US sites.
- **monitoring** 2026-10-25 21:33 UTC: Traffic is no longer being routed to us-east-1, but instead to us-east-2 and us-west-1. We are continuing to investigate the root cause of the networking issue in us-east-1.
- **monitoring** 2026-10-25 22:55 UTC: us-east-1 remains disabled. All traffic is being routed to other regions so there is no ongoing impact on service.

## Rewindex changes for this incident

- 2026-10-25 23:03 UTC: [Incident updated: Elevated connection errors in us-east-1](https://rewindex.com/change/r5f2010fea19c3b.md)


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Canonical: https://rewindex.com/company/ably/incidents/zcrg4q8tk9b1 · Markdown: https://rewindex.com/company/ably/incidents/zcrg4q8tk9b1.md · JSON: https://rewindex.com/api/v1/companies/ably/incidents/zcrg4q8tk9b1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-26T09:19:34.645Z