Changes Salesforce Marketing Cloud Degradation: Marketing Cloud Core Service

Salesforce: Incident updated: Marketing Cloud Degradation: Marketing Cloud Core Service

Incident updateNormal progress (rule, 100%)Changed 2026-11-02 09:33 UTCstatus.salesforce.com

Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Salesforce removed; blue is what they added. Muted text is unchanged context.

AddedUpdateupdate2026-11-02 09:13 UTC#1

not present

Between 02:00 and 13:38 UTC on October 30, 2026, a subset of Marketing Cloud Engagement customers on Stack 6 who use branded tracking domains experienced intermittent errors and slow loading when email recipients clicked links. Customers may also have had issues with open tracking and subscription center pages on those domains. Email sending continued normally. A faulty network component that distributes traffic triggered the issue. We removed it from service, which restored service for all affected customers at 13:38 UTC. We'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

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How the archive is checked, and what it cannot prove.

Oct 30
Before captured 15:03 UTC
In the 2026-10-30 checkpoint, timestamped by FreeTSA and DigiCert on Oct 31, 00:42 UTC. Record hash a625b4008c266d0b…
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Nov 2
After captured 09:33 UTC
In the 2026-11-02 checkpoint, timestamped by FreeTSA and DigiCert on Nov 3, 00:42 UTC. Record hash 0964bf048d463e8e…
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History of this incident

Monday, November 2

1 incident change

Normal progress
09:33Incident
Incident updateMarketing Cloud Degradation: Marketing Cloud Core Servicethis change

Friday, October 30

1 rewrite

Wording only
15:03Edited by the vendor
Marketing Cloud Degradation: Marketing Cloud Core Service
Salesforce renamed the incident from “Marketing Cloud Account Engagement Degradation: Marketing Cloud Core Service” to “Marketing Cloud Degradation: Marketing Cloud Core Service.” Only the title changed; the evidence shows no update to customer impact or incident timing.

Cite this

Incident updated: Marketing Cloud Degradation: Marketing Cloud Core Service on Salesforce’s status page, changed 2026-11-02 09:33 UTC (change 2 of 2).

Title: Incident updated: Marketing Cloud Degradation: Marketing Cloud Core Service
Vendor: Salesforce
Date: 2026-11-02 09:33 UTC
URL: https://rewindex.com/change/r7e82db0d3f1989

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