rewindex

ChangesContentstackContentstack – Customer Support Channels – Service Disruption

Contentstack: Incident updated: Contentstack – Customer Support Channels – Service Disruption

Incident updateNormal progress (rule, 100%)Changed status.contentstack.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Contentstack removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: investigating
After: identified
AddedUpdateidentified#2
Before: not present
After: The root cause of the issue affecting Contentstack customer support channels has been identified: an outage on the platform of a third-party service provider we use for support operations. The provider is working on a fix, and our team is in contact with them to restore normal service. Until then, customers may be unable to raise new tickets through the Support Portal, and responses to support requests via chat and email may be delayed. Contentstack products, APIs, and content delivery are not affected. Customer Action: If you are unable to raise a ticket through the Support Portal, please email support@contentstack.com. Replies may be delayed until the issue is resolved. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

YesterdayFriday, October 23Fri, Oct 23

2 incident changes

All Contentstack changesContentstack profileMarkdownJSON