# Contentstack: Incident updated: Contentstack – Customer Support Channels – Service Disruption

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-23 05:43 UTC · Detected: 2026-10-23 05:43 UTC
- [Source: https://status.contentstack.com/incidents/f0p5t59rkyhc](https://status.contentstack.com/incidents/f0p5t59rkyhc)
- [Company: Contentstack](https://rewindex.com/company/contentstack.md)
- Versions: before incident\_version:728/f0p5t59rkyhc@237dcb011d07 → after incident\_version:728/f0p5t59rkyhc@5bc85ce23bec
- Change 1 of 2 for this incident

Incident page (full timeline): [Contentstack – Customer Support Channels – Service Disruption](https://rewindex.com/company/contentstack/incidents/f0p5t59rkyhc.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-10-23 05:37 UTC

```diff
+ The root cause of the issue affecting Contentstack customer support channels has been identified: an outage on the platform of a third-party service provider we use for support operations. The provider is working on a fix, and our team is in contact with them to restore normal service. Until then, customers may be unable to raise new tickets through the Support Portal, and responses to support requests via chat and email may be delayed. Contentstack products, APIs, and content delivery are not affected. Customer Action: If you are unable to raise a ticket through the Support Portal, please email support@contentstack.com. Replies may be delayed until the issue is resolved. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 05:43 UTC | Incident updated: Contentstack – Customer Support Channels – Service Disruption (this change) | Normal progress |
| 2026-10-23 06:04 UTC | [Incident updated: Contentstack – Customer Support Channels – Service Disruption](https://rewindex.com/change/rdea56792e633b8.md) | Normal progress |

Next: [change](https://rewindex.com/change/rdea56792e633b8.md) · All Contentstack changes: [timeline](https://rewindex.com/company/contentstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r6557a349a861f0 · Markdown: https://rewindex.com/change/r6557a349a861f0.md · JSON: https://rewindex.com/api/v1/changes/r6557a349a861f0 · Generated 2026-10-24T12:03:22.882Z