rewindex

ChangesSalesforceService Disruption: Core Service

Salesforce: Incident updated: Service Disruption: Core Service

Incident updateNormal progress (rule, 100%)Changed status.salesforce.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Salesforce removed; blue is what they added. Muted text is unchanged context.

AddedUpdateupdate#1
Before: not present
After: Engineering identified a network-routing issue involving a recently added proxy path. Traffic sent through this path is intermittently failing because the required network permissions were not in place before traffic was enabled. Teams are preparing to remove the affected path from service so traffic uses the existing healthy route. Access to the cloud management console is currently unavailable, and Salesforce is engaging the cloud provider to restore access and proceed with the mitigation. Planned migration activity involving the affected instance remains paused as a precaution. We'll provide an update in 60 minutes or sooner if additional information becomes available.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

TodaySaturday, October 31Sat, Oct 31

1 rewrite, 1 incident change

YesterdayFriday, October 30Fri, Oct 30

3 incident changes

Thursday, October 29

1 incident change

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