Struck in red is what Asana removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
ChangedStatus#1
Before: resolved
After: postmortem
AddedUpdatepostmortem#2
Before: not present
After: Incident: An infrastructure update targeting security caused DynamoDB to become inaccessible across Asana's production environment. This change was related to a production isolation initiative, and was applied in a way that left all of our production services unable to use DynamoDB tables which we use for metadata and routing traffic. Once the change was reverted our services returned to normal operations.
Impact: Asana services were completely unavailable for approximately 30 minutes, 2026-10-21 15:21 UTC-15:51 UTC, and mostly unavailable for a further 20 minutes, including 15:05 UTC-15:55 UTC. This also caused delay for background actions during the impact period; recovery after the end of the incident completed by 16:00 UTC.
Moving forward: We are updating the deployment process to catch this class of error. We will be moving to an isolation system which allows more gradual rollout of similar changes, allowing us to detect misconfiguration in pre-production testing.
Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.