Struck in red is what Lightstep (ServiceNow Cloud Observability) removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
AddedTitle#1
Before: not present
After: Span Ingestion & Trace Assembly Degraded
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2023-02-16 16:39 UTC
AddedResolved time#5
Before: not present
After: 2023-02-16 17:50 UTC
AddedAffected components#6
Before: not present
After: Observability - Data Ingestion - Trace Assembly, Observability - Data Ingestion - Trace Statistics, US - Trace Assembly, US - Trace Statistics
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an issue with span ingest into: ingest.lightstep.com.
AddedUpdateinvestigating#8
Before: not present
After: We have identified an issue ingesting spans for customers sending traffic directly to ingest.lightstep.com. Customers that are running microsatellites are not affected.
AddedUpdateidentified#9
Before: not present
After: A suspected issue has been identified and a fix is being rolled out.
AddedUpdateidentified#10
Before: not present
After: We have identified an issue ingesting spans for customers sending traffic directly to ingest.lightstep.com. Customers that are running microsatellites are not affected.
AddedUpdateidentified#11
Before: not present
After: Span ingestion appears to be functional. Trace assembly is still impacted and actively being worked on.
AddedUpdateidentified#12
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdatemonitoring#13
Before: not present
After: We have deployed the fixes and are actively monitoring the affected systems.
AddedUpdateresolved#14
Before: not present
After: All affected systems appear to be returned to a working state.
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.