# Lightstep (ServiceNow Cloud Observability): Major incident: Span Ingestion & Trace Assembly Degraded

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2023-02-16 16:39 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/1h8kzbcw3j0z](https://stspg.io/1h8kzbcw3j0z)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)
- Versions: before (none: first archived) → after incident\_version:742/knt98pzp7nts@f26b53cc0ba6
- Change 1 of 1 for this incident

Incident page (full timeline): [Span Ingestion & Trace Assembly Degraded](https://rewindex.com/company/lightstep/incidents/knt98pzp7nts.md)
## What changed

**1. Added: Title**

```diff
+ Span Ingestion & Trace Assembly Degraded
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-02-16 16:39 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-02-16 17:50 UTC
```

**6. Added: Affected components**

```diff
+ Observability - Data Ingestion - Trace Assembly, Observability - Data Ingestion - Trace Statistics, US - Trace Assembly, US - Trace Statistics
```

**7. Added: Update** (investigating) · 2023-02-16 16:39 UTC

```diff
+ We are currently investigating an issue with span ingest into: ingest.lightstep.com.
```

**8. Added: Update** (investigating) · 2023-02-16 17:05 UTC

```diff
+ We have identified an issue ingesting spans for customers sending traffic directly to ingest.lightstep.com. Customers that are running microsatellites are not affected.
```

**9. Added: Update** (identified) · 2023-02-16 17:05 UTC

```diff
+ A suspected issue has been identified and a fix is being rolled out.
```

**10. Added: Update** (identified) · 2023-02-16 17:06 UTC

```diff
+ We have identified an issue ingesting spans for customers sending traffic directly to ingest.lightstep.com. Customers that are running microsatellites are not affected.
```

**11. Added: Update** (identified) · 2023-02-16 17:31 UTC

```diff
+ Span ingestion appears to be functional. Trace assembly is still impacted and actively being worked on.
```

**12. Added: Update** (identified) · 2023-02-16 17:35 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**13. Added: Update** (monitoring) · 2023-02-16 17:43 UTC

```diff
+ We have deployed the fixes and are actively monitoring the affected systems.
```

**14. Added: Update** (resolved) · 2023-02-16 17:50 UTC

```diff
+ All affected systems appear to be returned to a working state.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-02-16 16:39 UTC | Major incident: Span Ingestion & Trace Assembly Degraded (this change) | major |

All Lightstep (ServiceNow Cloud Observability) changes: [timeline](https://rewindex.com/company/lightstep/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifbaf7d3c61c111 · Markdown: https://rewindex.com/change/ifbaf7d3c61c111.md · JSON: https://rewindex.com/api/v1/changes/ifbaf7d3c61c111 · Generated 2026-10-20T00:48:48.654Z