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Changes / Salesforce / Service Disruption: Core Service

Salesforce: Major incident: Service Disruption: Core Service

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 97%)Changed Detected Source: status.salesforce.com (opens in new tab)

Incident page: full timeline of updates →

What changed

AddedTitle#1
Before: not present
After: Service Disruption: Core Service
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-03-14 01:26 UTC
AddedResolved time#5
Before: not present
After: 2026-03-14 05:55 UTC
AddedAffected components#6
Before: not present
After: 1 instance, Core Service
AddedUpdateupdate#7
Before: not present
After: We’re still investigating the cause of the issue. We will provide an update in 60 minutes or sooner if we have more information.
AddedUpdateupdate#8
Before: not present
After: We have successfully deployed a fix to resolve the issue. The services are performing as expected. We apologize for how you and your business may have been affected by this incident.
AddedUpdateupdate#9
Before: not present
After: Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Service Disruption: Core Service (this change)Major incident

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