# Salesforce: Major incident: Service Disruption: Core Service

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-14 01:26 UTC · Detected: 2026-10-18 05:10 UTC
- [Source: https://status.salesforce.com/incidents/20003809](https://status.salesforce.com/incidents/20003809)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003809@e5189d1a8167
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: Core Service](https://rewindex.com/company/salesforce/incidents/20003809.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: Core Service
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-14 01:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-14 05:55 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Core Service
```

**7. Added: Update** (update) · 2026-03-14 04:27 UTC

```diff
+ We’re still investigating the cause of the issue. We will provide an update in 60 minutes or sooner if we have more information.
```

**8. Added: Update** (update) · 2026-03-14 06:26 UTC

```diff
+ We have successfully deployed a fix to resolve the issue. The services are performing as expected.  We apologize for how you and your business may have been affected by this incident.
```

**9. Added: Update** (update) · 2026-03-14 06:35 UTC

```diff
+ Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-14 01:26 UTC | Major incident: Service Disruption: Core Service (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/if7619668761bdc · Markdown: https://rewindex.com/change/if7619668761bdc.md · JSON: https://rewindex.com/api/v1/changes/if7619668761bdc · Generated 2026-10-18T12:19:12.433Z