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ChangesCourierDelay in Message Processing

Courier: Major incident: Delay in Message Processing

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Courier removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Delay in Message Processing
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-08-19 18:32 UTC
AddedResolved time#5
Before: not present
After: 2024-08-19 21:35 UTC
AddedAffected components#6
Before: not present
After: API, Courier - API, Courier - Observability, Courier - Web Application, Observability, Web Application
AddedUpdateidentified#7
Before: not present
After: The Courier team identified an issue in our health monitoring involving our message event processing. The issue has been identified and a revert is in place.
AddedUpdatemonitoring#8
Before: not present
After: Our team has released a revert to address the regression and it's in the process of merging.
AddedUpdatemonitoring#9
Before: not present
After: The release is live, and the team is monitoring it.
AddedUpdatemonitoring#10
Before: not present
After: Release is published and building to production. ETA ~45 minutes.
AddedUpdatemonitoring#11
Before: not present
After: Fix has been deployed, and enqueued messages have started to go through slowly. Once the bottleneck clears, messages should start to flow normally.
AddedUpdateresolved#12
Before: not present
After: The general pipeline has recovered.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Monday, August 19, 2024

1 incident change

All Courier changesCourier profileMarkdownJSON