Changes / Bitbucket / Bitbucket Cloud - Service Disruption
Bitbucket: Critical incident: Bitbucket Cloud - Service Disruption
Summary
Bitbucket Cloud reported a critical disruption affecting API, Pipelines and Website, with connection errors, timeouts and access failures. It started at 2026-10-15 10:07 UTC and resolved at 2026-10-15 12:08 UTC (2 h 0 min); a fix restored core services while Pipelines cleared backlogged builds.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Bitbucket Cloud - Service Disruption
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After: critical
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After: resolved
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After: 2026-10-15 10:07 UTC
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After: 2026-10-15 12:08 UTC
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After: API, Pipelines, Website
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After: We are actively investigating an issue affecting Bitbucket Cloud. Impacted users may experience connection errors, timeouts, or an inability to access the Bitbucket web interface and Pipelines.
Our teams are actively investigating the cause to mitigate the impact and restore service as quickly as possible.
We will provide our next update within 30 minutes, or sooner if there is a material update.
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After: We continue to actively investigate the issue impacting Bitbucket Cloud. Affected users may still experience errors, timeouts, or difficulty accessing the web interface, and Pipelines.
Our teams are working through several recovery paths to mitigate the impact and restore full platform availability as quickly as possible.
We will provide our next update in 60 minutes, or sooner.
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After: A fix has been implemented, and core services have recovered.
The Bitbucket-pipelines is currently clearing backlogged builds and continuing to recover. We are monitoring performance closely before declaring full resolution.
Next update in 60 minutes, or sooner.
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After: On October 15th, 2026, between 10:42 UTC to 11:14 UTC, some Bitbucket Cloud users may have experienced disruptions accessing the web interface and running Pipelines.
The issue has now been resolved and the service is operating normally for all the customers.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Bitbucket Cloud - Service Disruption (this change) Bitbucket Cloud reported a critical disruption affecting API, Pipelines and Website, with connection errors, timeouts and access failures. It started at 2026-10-15 10:07 UTC and resolved at 2026-10-15 12:08 UTC (2 h 0 min); a fix restored core services while Pipelines cleared backlogged builds. | Major incident |
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