Changes / Dynatrace / Performance Degradation impacting environments within US East Region
Dynatrace: Major incident: Performance Degradation impacting environments within US East Region
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: dynatrace.status.io (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Performance Degradation impacting environments within US East Region
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After: major
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After: resolved
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After: 2026-08-27 18:18 UTC
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After: 2026-08-31 08:50 UTC
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After: Dynatrace Product
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After: We are investigating reports of performance degradation affecting some customer environments in the US East region. We are actively working to determine the cause and will provide an update within one hour, or sooner as new information becomes available.
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After: We have identified and mitigated the issue causing performance degradation for customer environments in the US East region. Performance has improved significantly, and we are receiving positive confirmation from affected customers. Our teams will continue to closely monitor the environments over the coming hours. We will provide our final update within the next hour, or sooner if additional information becomes available. We apologize for the impact this issue may have caused and appreciate your patience as we worked to resolve it.
Before: not present
After: We have resolved the issue that caused performance degradation for customer environments in the US East region. Affected environments have returned to expected performance levels, and our teams will continue to monitor closely to ensure ongoing stability. If you continue to experience any issues, please open a support case so our team can investigate and assist you directly. We sincerely apologize for the disruption this issue caused and appreciate your patience while we worked to restore normal services.
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After: We are aware of a recurrence of the issue causing performance degradation for some customer environments in the US East region. Our teams are actively investigating and working toward mitigation to restore expected performance levels as quickly as possible. We will continue to monitor closely and provide updates as more information becomes available. We sincerely apologize for the continued impact and appreciate your patience while we work to resolve this issue.
Before: not present
After: We are aware of a recurrence of the issue causing performance degradation for some customer environments in the US East region. Interventions have been implemented and we are currently observing that normal performance has resumed. We are still investigating the cause of this incident and are actively monitoring performance. The next update will be provided at 12:00 PM UTC. We sincerely apologize for the continued impact and appreciate your patience while we work to resolve this issue.
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After: We experienced a recurrence of the issue causing performance degradation for some customer environments in the US East region. Interventions have been implemented and we are continuing to observe normal performance. We are also actively monitoring performance and will provide the next status update at 02:00AM UTC. We sincerely apologize for the continued impact and appreciate your patience while we work to resolve this issue.
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After: Interventions have been successfully implemented, and we are continuing to observe normal performance in this region. We are maintaining active monitoring and will provide the next status update at 04:00AM UTC.
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After: No further issues have been reported, and we are continuing to observe normal performance in this region. We are maintaining active monitoring and will provide the next status update at 06:00AM UTC.
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After: No further issues have been reported, and we are continuing to observe normal performance in this region. We are maintaining active monitoring and will provide the next status update at 08:00AM UTC.
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After: No further issues have been reported, and we are continuing to observe normal performance in this region. We are maintaining active monitoring and will provide the next status update at 10:00AM UTC.
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After: No further issues have been reported, and we are continuing to observe normal performance in this region. We are maintaining active monitoring and will provide the next status update at 02:00PM UTC.
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After: No further issues have been reported, and we continue to observe normal performance in this region. We are maintaining active monitoring over the weekend to ensure continued service stability. We will provide the next status update by Monday EOD UTC, or sooner if there is a significant change in status.
Before: not present
After: We have resolved the issue that caused intermittent performance degradation in the US East region. Following mitigation actions and an extended monitoring period, service performance has remained stable and no further issues have been reported. We sincerely apologize for the disruption this issue may have caused and appreciate your patience throughout this event.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Performance Degradation impacting environments within US East Region (this change) | Major incident |
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