ChangesKnockKnock dashboard login magic links are unavailable
Knock: Major incident: Knock dashboard login magic links are unavailable
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Knock removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Knock dashboard login magic links are unavailable
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-21 18:22 UTC
Before: not present
After: 2026-09-21 19:24 UTC
Before: not present
After: We're currently investigating an issue with dashboard login via magic link. Sign-in via google and passkey are not impacted. Message sending via API is not affected.
Before: not present
After: A fix has been implemented, and we're currently monitoring the service.
Before: not present
After: This incident is resolved, and magic link login is fully functional.
Malicious activity caused our email provider to flag the Knock dashboard's transactional emails, disrupting magic link deliverability. We've blocked the activity and restored email delivery.
Only Knock's emails from hello@notify.knock.app were impacted. Customer email channels were unaffected.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Monday, September 21
1 incident change
- MajorMajor incident
Knock dashboard login magic links are unavailablethis change