Changes / Lightstep (ServiceNow Cloud Observability) / Lightstep web application is unavailable
Lightstep (ServiceNow Cloud Observability): Critical incident: Lightstep web application is unavailable Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed Struck in red is what Lightstep (ServiceNow Cloud Observability) removed; blue is what they added. Muted text is unchanged context.
Before After
Added Title #1
Before: not present
After: Lightstep web application is unavailable
Added Impact #2
Before: not present
After: critical
Added Status #3
Before: not present
After: resolved
Added Start time #4
Before: not present
After: 2022-12-02 01:01 UTC
Added Resolved time #5
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After: 2022-12-02 03:18 UTC
Added Affected components #6
Before: not present
After: Observability - Alerting - Metric alerting, Observability - Alerting - Trace alerting, Observability - API, Observability - Third-Party Notification Methods - PagerDuty Events API, Observability - Third-Party Notification Methods - Slack Apps/Integrations, Observability - Third-Party Notification Methods - Slack Connections, Observability - Third-Party Notification Methods - Slack Messaging, Observability - Web UI - Change Intelligence, Observability - Web UI - Dashboards, Observability - Web UI - Explorer, Observability - Web UI - Notebooks, Observability - Web UI - Service Directory, PagerDuty Events API, Slack Apps/Integrations, Slack Connections, Slack Messaging, US - Change Intelligence, US - Dashboards, US - Explorer, US - Notebooks, US - Observability - API, US - Service Directory, US - Streams Alerting, US - Unified Alerting
Added Update investigating 2022-12-02 01:01 UTC #7
Before: not present
After: We are currently investigating this issue.
Added Update investigating 2022-12-02 01:53 UTC #8
Before: not present
After: We are continuing to actively investigate this issue.
Added Update investigating 2022-12-02 02:13 UTC #9
Before: not present
After: We are continuing to actively investigate this issue.
Added Update investigating 2022-12-02 02:34 UTC #10
Before: not present
After: We are continuing to actively investigate this issue.
Added Update monitoring 2022-12-02 02:51 UTC #11
Before: not present
After: A fix has been implemented and we are monitoring the results.
Added Update resolved 2022-12-02 03:18 UTC #12
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab) .
Archive proof Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked , and what it cannot prove.
Rewindex captured this after the last checkpoint; the next run (00:41 UTC) commits it.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
History of this incident Friday, December 2, 2022 1 incident change
Critical
01:01 Critical incident Lightstep web application is unavailable this change