Changes / Salesforce / Service Disruption: Analytics
Salesforce: Major incident: Service Disruption: Analytics
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 47%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Service Disruption: Analytics
Before: not present
After: major
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After: resolved
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After: 2025-08-21 17:29 UTC
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After: 2025-08-21 19:15 UTC
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After: 76 instances, Analytics
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After: Between 17:29 UTC and 19:15 UTC, we noted a service disruption impacting the CRM Analytics service. During this time, scheduled and manual analytics recipes were either failing or processing slower than expected.
We identified a recent change as the trigger, and have performed a rollback to mitigate the issue. After a brief period of monitoring, we can confirm that customers should no longer experience any impact with CRM Analytics.
We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Service Disruption: Analytics (this change) | Major incident |
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