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Salesforce: Service Disruption: Analytics

Affected components: Analytics76 instances

Timeline of updates

1. update2025-08-21 20:36 UTC

   Between 17:29 UTC and 19:15 UTC, we noted a service disruption impacting the CRM Analytics service. During this time, scheduled and manual analytics recipes were either failing or processing slower than expected. We identified a recent change as the trigger, and have performed a rollback to mitigate the issue. After a brief period of monitoring, we can confirm that customers should no longer experience any impact with CRM Analytics. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Rewindex changes for this incident

• Major incident: Service Disruption: Analytics 2025-08-21 17:29 UTC

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