# Salesforce: Major incident: Service Disruption: Analytics

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-21 17:29 UTC · Detected: 2026-10-18 05:11 UTC
- [Source: https://status.salesforce.com/incidents/20003173](https://status.salesforce.com/incidents/20003173)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003173@5216e4bed798
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: Analytics](https://rewindex.com/company/salesforce/incidents/20003173.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: Analytics
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-21 17:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-21 19:15 UTC
```

**6. Added: Affected components**

```diff
+ 76 instances, Analytics
```

**7. Added: Update** (update) · 2025-08-21 20:36 UTC

```diff
+ Between 17:29 UTC and 19:15 UTC, we noted a service disruption impacting the CRM Analytics service. During this time, scheduled and manual analytics recipes were either failing or processing slower than expected.  We identified a recent change as the trigger, and have performed a rollback to mitigate the issue. After a brief period of monitoring, we can confirm that customers should no longer experience any impact with CRM Analytics. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-21 17:29 UTC | Major incident: Service Disruption: Analytics (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id241b9636db0d7 · Markdown: https://rewindex.com/change/id241b9636db0d7.md · JSON: https://rewindex.com/api/v1/changes/id241b9636db0d7 · Generated 2026-10-18T11:25:17.071Z