Changes / Travis CI / Network Connectivity Errors

Travis CI: Major incident: Network Connectivity Errors

Summary

Travis CI reported a major incident involving build failures from unsuccessful TLS handshakes to whereami.travis-ci.com:443, affecting Linux, Windows and Mac build processing. It started at 2019-08-08 07:29 UTC and was resolved at 2019-08-08 14:19 UTC, lasting 6 h 50 min. Affected production systems were removed from the pool; all builds were back to normal by 10:52 UTC.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 96%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Network Connectivity Errors
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2019-08-08 07:29 UTC
AddedResolved time#5
Before: not present
After: 2019-08-08 14:19 UTC
AddedAffected components#6
Before: not present
After: Builds Processing - Linux and Windows Builds, Builds Processing - Mac Builds, Linux and Windows Builds
AddedUpdateinvestigating#7
Before: not present
After: We have received several reports of builds failing due to an unsuccessful TLS handshake to *whereami.travis-ci.com:443* on one of our production servers. We are opening this incident to acknowledge the issue and also keep you posted on our work to solve it. Thank you for your patience.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateidentified#9
Before: not present
After: We have identified the production systems affected by this issue and have removed these from the pool. No new builds will be affected by this, existing builds in the pool will be allowed to finish but might have network connectivity issues. Please expect additional updates shortly. Thank you
AddedUpdatemonitoring#10
Before: not present
After: Builds that were running on the affected pool have now finished and all builds are back to normal. We're monitoring closely and will post again once we're in the clear.
AddedUpdatemonitoring#11
Before: not present
After: Builds are back to running normally. We will continue to monitor the situation for a short while before closing the incident.
AddedUpdateresolved#12
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Network Connectivity Errors (this change)
Travis CI reported a major incident involving build failures from unsuccessful TLS handshakes to whereami.travis-ci.com:443, affecting Linux, Windows and Mac build processing. It started at 2019-08-08 07:29 UTC and was resolved at 2019-08-08 14:19 UTC, lasting 6 h 50 min. Affected production systems were removed from the pool; all builds were back to normal by 10:52 UTC.
Major incident

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