Changes / Salesforce / Tableau Service Disruption: Analytics Cloud
Salesforce: Major incident: Tableau Service Disruption: Analytics Cloud
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Tableau Service Disruption: Analytics Cloud
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-01-15 14:57 UTC
Before: not present
After: 2026-01-15 15:39 UTC
Before: not present
After: 1 instance, Analytics Cloud
Before: not present
After: We're investigating an issue impacting Tableau Cloud users in the United States - East 1 region. Users are unable to log in to their Tableau sites and may experience connection timeouts when attempting to access dashboards and reports. We're exploring multiple paths to resolution.
Upon further investigation, we’ve determined that the impact start time is different from what was initially understood. We have updated the Trust post with the correct timeline to ensure accurate communication.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
Before: not present
After: We identified that a query was causing high utilization. Once the query finished running, usage returned to normal operational levels, mitigating impact on Tableau services. The issue is now self-resolved.
We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Tableau Service Disruption: Analytics Cloud (this change) | Major incident |
All Salesforce changes → · Salesforce profile · Markdown · JSON