# Salesforce: Major incident: Tableau Service Disruption: Analytics Cloud

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-15 14:57 UTC · Detected: 2026-10-18 05:26 UTC
- [Source: https://status.salesforce.com/incidents/20003595](https://status.salesforce.com/incidents/20003595)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003595@108bc9cb3969
- Change 1 of 1 for this incident

Incident page (full timeline): [Tableau Service Disruption: Analytics Cloud](https://rewindex.com/company/salesforce/incidents/20003595.md)
## What changed

**1. Added: Title**

```diff
+ Tableau Service Disruption: Analytics Cloud
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-15 14:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-15 15:39 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Analytics Cloud
```

**7. Added: Update** (update) · 2026-01-15 15:48 UTC

```diff
+ We're investigating an issue impacting Tableau Cloud users in the United States - East 1 region. Users are unable to log in to their Tableau sites and may experience connection timeouts when attempting to access dashboards and reports. We're exploring multiple paths to resolution.  Upon further investigation, we’ve determined that the impact start time is different from what was initially understood. We have updated the Trust post with the correct timeline to ensure accurate communication. We'll provide an update in 30 minutes or sooner if additional information becomes available. 
```

**8. Added: Update** (update) · 2026-01-15 16:27 UTC

```diff
+ We identified that a query was causing high utilization. Once the query finished running, usage returned to normal operational levels, mitigating impact on Tableau services. The issue is now self-resolved. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-15 14:57 UTC | Major incident: Tableau Service Disruption: Analytics Cloud (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic40e4b1c0bc9c7 · Markdown: https://rewindex.com/change/ic40e4b1c0bc9c7.md · JSON: https://rewindex.com/api/v1/changes/ic40e4b1c0bc9c7 · Generated 2026-10-18T12:19:11.037Z