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Salesforce: Tableau Service Disruption: Analytics Cloud

Affected components: Analytics Cloud1 instance

Timeline of updates

1. update2026-01-15 15:48 UTC

   We're investigating an issue impacting Tableau Cloud users in the United States - East 1 region. Users are unable to log in to their Tableau sites and may experience connection timeouts when attempting to access dashboards and reports. We're exploring multiple paths to resolution. Upon further investigation, we’ve determined that the impact start time is different from what was initially understood. We have updated the Trust post with the correct timeline to ensure accurate communication. We'll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2026-01-15 16:27 UTC

   We identified that a query was causing high utilization. Once the query finished running, usage returned to normal operational levels, mitigating impact on Tableau services. The issue is now self-resolved. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Rewindex changes for this incident

• Major incident: Tableau Service Disruption: Analytics Cloud 2026-01-15 14:57 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON