Changes / Salesforce / Heroku Feature Disruption: Apps
Salesforce: Major incident: Heroku Feature Disruption: Apps
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: major (vendor)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Heroku Feature Disruption: Apps
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After: major
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After: resolved
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After: 2026-05-04 23:44 UTC
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After: 2026-05-05 15:48 UTC
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After: 12 instances, Apps
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After: Review app creation is now fully operational. Some customers were unable to Create review Apps using the Heroku Pipelines feature, where apps became stuck in a "Creating review app" state with no build logs generated. Running apps weren't affected during this time. We increased worker capacity, restarted the affected backend workers, and confirmed Review app creation was functioning normally.
We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
Before: not present
After: Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Heroku Feature Disruption: Apps (this change) | Major incident |
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