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Salesforce: Heroku Feature Disruption: Apps

Affected components: Apps12 instances

Timeline of updates

1. update2026-05-05 16:32 UTC

   Review app creation is now fully operational. Some customers were unable to Create review Apps using the Heroku Pipelines feature, where apps became stuck in a "Creating review app" state with no build logs generated. Running apps weren't affected during this time. We increased worker capacity, restarted the affected backend workers, and confirmed Review app creation was functioning normally. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

2. update2026-05-05 18:03 UTC

   Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

Rewindex changes for this incident

• Major incident: Heroku Feature Disruption: Apps 2026-05-04 23:44 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON