# Salesforce: Major incident: Heroku Feature Disruption: Apps

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-05-04 23:44 UTC · Detected: 2026-10-18 05:12 UTC
- [Source: https://status.salesforce.com/incidents/20003990](https://status.salesforce.com/incidents/20003990)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003990@634ce364f20b
- Change 1 of 1 for this incident

Incident page (full timeline): [Heroku Feature Disruption: Apps](https://rewindex.com/company/salesforce/incidents/20003990.md)
## What changed

**1. Added: Title**

```diff
+ Heroku Feature Disruption: Apps
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-04 23:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-05 15:48 UTC
```

**6. Added: Affected components**

```diff
+ 12 instances, Apps
```

**7. Added: Update** (update) · 2026-05-05 16:32 UTC

```diff
+ Review app creation is now fully operational. Some customers were unable to Create review Apps using the Heroku Pipelines feature, where apps became stuck in a "Creating review app" state with no build logs generated. Running apps weren't affected during this time. We increased worker capacity, restarted the affected backend workers, and confirmed Review app creation was functioning normally. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. 
```

**8. Added: Update** (update) · 2026-05-05 18:03 UTC

```diff
+ Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-04 23:44 UTC | Major incident: Heroku Feature Disruption: Apps (this change) | major |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ibd5756a89fd19b · Markdown: https://rewindex.com/change/ibd5756a89fd19b.md · JSON: https://rewindex.com/api/v1/changes/ibd5756a89fd19b · Generated 2026-10-18T10:23:41.295Z