Changes / GitLab / Security Reports not loading for some users
GitLab: Major incident: Security Reports not loading for some users
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: full timeline of updates →
What changed
Before: not present
After: Security Reports not loading for some users
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After: major
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After: resolved
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After: 2026-09-25 18:39 UTC
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After: 2026-09-25 23:56 UTC
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After: CI/CD
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After: Some users are not able to generate security reports in pipelines. We've indetified the cause and are working on mitigation. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
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After: No material updates at this time. Mitigation efforts are ongoing. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
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After: The team is still working on the fix. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
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After: A fix is being implemented and we will update here once it's complete. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
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After: The changes we've tried have so far been ineffective. The fix is still in progress. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
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After: The team is still working on the fix. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
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After: The fix is still being implemented and progress is being made on resolving the problem. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
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After: The team continues to work on mitigating the underlying cause of the issue. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
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After: The fix has been deployed and we're seeing our graphs return to normal. Users should no longer be seeing missing security reports. We'll continue to monitor for now. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
Before: not present
After: Graphs continue to drop and security report functionality should now be normal. We're resolving this incident. If you have further issues with security reports, please contact support. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Security Reports not loading for some users (this change) | Major incident |