# GitLab: Major incident: Security Reports not loading for some users

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-25 18:39 UTC · Detected: 2026-10-18 05:07 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ab6bfe1c927d20564092312](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ab6bfe1c927d20564092312)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/6ab6bfe1c927d20564092312@49fd9e8d308b
- Change 1 of 1 for this incident

Incident page (full timeline): [Security Reports not loading for some users](https://rewindex.com/company/gitlab/incidents/6ab6bfe1c927d20564092312.md)
## What changed

**1. Added: Title**

```diff
+ Security Reports not loading for some users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-25 18:39 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-25 23:56 UTC
```

**6. Added: Affected components**

```diff
+ CI/CD
```

**7. Added: Update** (identified) · 2026-09-25 18:39 UTC

```diff
+ Some users are not able to generate security reports in pipelines. We've indetified the cause and are working on mitigation. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
```

**8. Added: Update** (identified) · 2026-09-25 19:08 UTC

```diff
+ No material updates at this time. Mitigation efforts are ongoing. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
```

**9. Added: Update** (identified) · 2026-09-25 19:36 UTC

```diff
+ The team is still working on the fix. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
```

**10. Added: Update** (identified) · 2026-09-25 20:09 UTC

```diff
+ A fix is being implemented and we will update here once it's complete. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
```

**11. Added: Update** (identified) · 2026-09-25 20:45 UTC

```diff
+ The changes we've tried have so far been ineffective. The fix is still in progress. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
```

**12. Added: Update** (identified) · 2026-09-25 21:18 UTC

```diff
+ The team is still working on the fix. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
```

**13. Added: Update** (identified) · 2026-09-25 21:54 UTC

```diff
+ The fix is still being implemented and progress is being made on resolving the problem. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
```

**14. Added: Update** (identified) · 2026-09-25 22:26 UTC

```diff
+ The team continues to work on mitigating the underlying cause of the issue. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
```

**15. Added: Update** (monitoring) · 2026-09-25 23:01 UTC

```diff
+ The fix has been deployed and we're seeing our graphs return to normal. Users should no longer be seeing missing security reports. We'll continue to monitor for now. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
```

**16. Added: Update** (resolved) · 2026-09-25 23:56 UTC

```diff
+ Graphs continue to drop and security report functionality should now be normal. We're resolving this incident. If you have further issues with security reports, please contact support. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23024
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-25 18:39 UTC | Major incident: Security Reports not loading for some users (this change) | major |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ib9db5201875fc2 · Markdown: https://rewindex.com/change/ib9db5201875fc2.md · JSON: https://rewindex.com/api/v1/changes/ib9db5201875fc2 · Generated 2026-10-18T08:47:42.584Z